When selecting a home care
company, you should consider asking the following questions:
ü
How is the Caregiver screened and trained?
ü
What are the qualifications of the Caregiver who
will be providing my care?
ü
How will the Caregiver be instructed as to the
duties and any special tasks included in my care?
ü
Will a responsible person from the agency visit at
regular intervals to make sure that the care is meeting my
needs?
ü
Does the company protect its workers with written
personnel policies and a fair wage scale for each position?
ü
Are caregivers covered by professional liability,
workers compensation insurance and dishonesty bond?
ü
What is the charge for the services I am
requesting?
ü
Are there minimum charges I will be billed even if
service is not provided?
ü
What is included in the charge I will be paying?
ü
Are payroll taxes, social security, Medicare, and
state disability contribution paid by the company for my
Caregiver, or am I responsible for paying them?
ü
Are there ay extra charges or fees (e.g. travel to
and from my home or overtime) that I will be responsible for?
ü
How often will I be billed?
ü
Will you bill my long term care insurance or other
payer directly?
ü
What if I am displeased with the care provider?
ü
What will the home care company do to resolve my
questions and concerns?
ü
How do I reach the company after regular business
hours if I have an emergency?
ü
Will I be able to talk to a supervisor?
